ACCOMODATION MANAGEMENT

Description

This course is an excellent first step toward increasing your potential for success in either starting up an accommodation business or taking on a management role within one. Establishing such an enterprise requires an understanding of a wide range of issues including: legal considerations, safety, and accommodation, the tour desk as a first point of contact, destinations, and management. This course develops your ability to establish and operate an accommodation management enterprise. 

Course Outline

ï‚·  Management Issues

• Recreation and the environment
• recreational impacts on the environment
• ethical and legal concerns 
• interpretation
• visitor guidelines
• planning for minimal impact
• quality control

ï‚·  Industry Destinations

• understanding the needs of the consumer
• consumer expectations

ï‚·  The Tour Desk/Office 

• Office procedures
• providing information
• bookings
• business letters
• telephone manner

ï‚·  Accommodation Facilities

• Types of accommodation facilities
• layout of facilities

ï‚·  Safety

• The safety strategy
• hazards
• first aid

Who Should Attend

The courses which are specially design for middle management position will guide the person to have a better accommodation management role and understanding in order to achieve a better accommodation service operations and administration.

INSTRUCTOR

• Miftahol Arifin, ST.MT& Team / Drs. Arif Budiarto , M.Si, Akt & Team