CATERING & ACCOMMODATION MANAGEMENT

Description

This course is an excellent first step toward increasing your potential for success in either starting up an accommodation business or taking on a management role within one. Establishing such an enterprise requires an understanding of a wide range of issues including: legal considerations, safety, and accommodation, the tour desk as a first point of contact, destinations, and management. This course develops your ability to establish and operate an accommodation management enterprise. 

Course Outline

›       Catering Issues

• ICT, Communication Skills & Entrepreneurship
• Food & Beverage Services & Control Theory
• Food & Beverage Production
• Food & Beverage Sales & Service
• Food & Beverage Production, Nutrition & Mathematics
• Food & Beverage Production Management
• Food & Beverage Sales & Service Management

ï‚· Accomodation Management Issues

• Recreation and the environment
• recreational impacts on the environment
• ethical and legal concerns
• interpretation
• visitor guidelines
• planning for minimal impact
• quality control

ï‚· Industry Destinations

• understanding the needs of the consumer
• consumer expectations

ï‚· The Tour Desk/Office

• Office procedures
• providing information
• bookings
• business letters
• telephone manner

ï‚· Accommodation Facilities

• Types of accommodation facilities
• layout of facilities

ï‚· Safety

• The safety strategy
• hazards
• first aid

Who Should Attend

The courses which are specially design for middle management position will guide the person to have a better accommodation management role and understanding in order to achieve a better accommodation service operations and administration.

INSTRUCTOR

Minta Harsana,A.Par,M.Sc& Team

FACILITIES

Facilities of course :

ü  Certificate,

ü  Hand Out,

ü  Quality Training Kit ,

ü  Quality Training Material (Hardcopy And Softcopy)

ü  Convenient Training Facilities At Stars Hotel, Lunch & 2 X Coffee Breaks,

ü  Souvenir.