ASSERTIVENESS AND INFLUENCING SKILLS

ABOUT THE COURSE
By the end of the workshop delegates will be able to describe the main features of assertive, submissive and aggressive behaviour, identify their own preferred behavioural profile, identify non-verbal behaviour and the impact that this behaviour can have on others, identify areas of their working lives where they should improve their assertive behaviour, adopt and practice techniques to help them behave in an assertive manner and develop a strategy to cope with difficult and aggressive people.

WHO SHOULD ATTEND?
This course is valuable for anyone who wants to enhance their assertiveness skills, build a confident, credible image and develop effective workplace relationships.  It will help anyone who relies on influence rather than authority to achieve their goals.

WORKSHOP CONTENT

• Communication Skills
   - understanding different styles of behaviour
   - exercise:  Who holds the power?
   - distinguishing between assertive and non-assertive behaviour
   - exercise:  ‘The assertive communicator’
   - discussion and evaluation of past experiences
• Positive Working Relationships
   - communication successes:  self-assessment of preferred ways of working and interacting with others
   - projecting a positive image
   - building rapport
   - barriers to listening
   - non-verbal communication and body language – using it to strengthen your position
• Seven Techniques for Communicating Assertively
   - broken record
   - workable compromise
   - fogging
   - positive inner dialogues
   - discrepancy assertion
   - negative feelings assertion - saying no
   - practical sessions
• Persuasive and Influential Communication
   - expressing your ideas, views and requests with confidence
   - the art of persuasion – getting ideas accepted
   - strategies for handling the audience
   - selecting persuasive strategies
•  Personal action planning
• Workshop review and appraisal

INSTRUCTOR

SOLID CORPORATION TRAINER TEAM

FACILITIES

Facilities of course :

ü  Certificate,

ü  Hand Out,

ü  Quality Training Kit ,

ü  Quality Training Material (Hardcopy And Softcopy)

ü  Convenient Training Facilities At Stars Hotel, Lunch & 2 X Coffee Breaks,

ü  Souvenir.