EFFECTIVE COMMUNICATION SKILL

INTRODUCTION

Effective communication skills are vital in every organisation. They’re even more important in global companies with employees who work flexible hours and at a distance. Yet these basic skills are all too often taken for granted.  To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. Effective communication leads to greater productivity, a better service for your clients and higher team morale.
 
You can’t afford to miss out on this practical effective communication skills course that covers the fundamentals of good communication required in every business today.

OBJECTIVE

ü Choose the method of communication that achieves the right result

ü Learn how to communicate professionally using   telephone and email

ü Acquire techniques for connecting with people quickly and easily

ü Gain insight into your communication style and how this affects others

ü Respond and adapt to others’ needs in a professional and timely manner

ü Understand why sharing information and collaboration leads to success

ü Obtain strategies for dealing with difficult situations

COURSE OUTLINE

1. The Importance of Basic Communication Skills

2. Communicating in a professional way 

3. Considering the recipient

4. Developing rapport

5. Developing behavioural flexibility

6. Sharing information

7. Influencing and persuading others

8. Managing difficult situations

9. get in the way of Effective Communication

10. Good Communication Skills are essential

11. Communication is Individual

12. How Communication Happens

13. Improving Communication Skills

14. Conflict Resolution

PARTICIPANTS

People who want to improve their communication skills and get more from their business relationships with customers, suppliers and colleagues will really benefit from this Effective Communication training.