CONFLICT RESOLUTION AT WORK

Description :

Conflict Resolution Skill is critical factor for employees since they usually taking pressure which may resulting in a conflict situation at work. The conflict resolution at work training provide a comprehensive training program to the participants to increase coaching and mentoring Skill level performance and at the end employee satisfaction.

Objective :

By the end of this course, delegates will :

• Understand how to coup with conflict at work
• Understand how to conduct good conflict resolution

Method:

Skills are extensively practised during the workshop so that the delegates are ready to implement new behaviour on their return to work.

Outline :

• Component of critical thinking
• Non linear thinking
• Logical training
• Active listening
• Evaluate information
• Benefit of critical thinking
• Changing your perspective
• Problem solving

Who should attend ?

Anyone, whose role coaching others, for example: managers and supervisors