MANAGEMENT CONFLICT & DEALING DIFFICULT PEOPLE

After completion of this course, the participant should be able to:

1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

 This Training to manage time effectively is expected to give an understanding how we can manage tasks and time more effectively and efficiently, so we do not get stuck in a boring routine.

Training methods

The course is designed on the basis of “learning by doing” through the combination of the following method:

• üGroup Discussion
• üRole-playing
• üExercises
• üQuestionnaires
• üFeedback Session
• üGames

COURSE OUTLINE

1. Reinforce and enhance good communications skills.
2. Learn to teach others how to be better listeners and communicators through role modeling.
3. Minimize conflict and deadlocks by learning the skills necessary to handle difficult people.
4. Integrate learned skills with client and employee behaviors to enhance personal effectiveness.
5. Increase your effectiveness in all business situations where dealing effectively with peers, subordinates, and superiors is required.
6. Learn to help others focus on interests and not take positions.
7. Increase their confidence and belief in themselves.
8. Enhance communications through the development of a common language.
9. Turn adversarial situations into welcome opportunities to communicate openly and effectively.
10. Understand and deal with the issues important to all parties in daily communications situations. Deal effectively with passive aggressive individuals
11. Conflict resolution & the communication aspect.
12. Dealing with Difficult People (1)

• Transactional Analysis
• Understanding Basic Human Behavior   
• Types of Difficult People
• Strategies of Dealing with Difficult People
• Problems in Giving Feed-back
• Giving Effective Feed-back Modul-JNS 2009

13. Dealing with Difficult People (2)

• Identification of Personal Needs
• Interaction Principles
• Problems in Coaching
• Coaching and Counseling
• Interviewing Techniques
• Face-to-Face with Difficult People Session-4
• Feed-back Session
• Closing Modul-JNS 2009

INSTRUCTUR

Rini Juni Astuti,SE,M.Si/ Dr. Hanifah SE,AK.,MSi, CA and Team

PRICE

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