COMMUNICATION AND INTERPERSONAL SKILLS

This program is for individuals, team leaders and managers who need to and want to ensure that they are maximising their ability to communicate and work with others, avoiding conflict and disharmony.

The program allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will detect possible conflict and minimise its impact.

The course is needs based. You cover the communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that let you focus on the management of issues most important to you.

COURSE MATERIALS :

1. Methods of communication
2. Communication style and pitfalls
3. How to achieve effective communication
4. Effective listening techniques
5. How to deal with different situations
6. Dealing with difficult people
7. Dealing with people under stress
8. Interpersonal techniques  
9. Assertiveness skills
10. Influencing skills
11. Conflict management

PARTICIPANT

People who want to improve their communication and interpersonal skills and get more from their business relationships with customers, suppliers and colleagues will really benefit from this Communication and Interpersonal skills training.

INSTRUCTUR

Th. Agung M. Harsiwi, S.E., M.Si.