DEALING WITH DIFFICULT PEOPLE

OBJECTIVE

Heredity, Environment and Education make people different. Many of those people have difficulties in dealing with other people in a solid team. This is the one of a team leader’s task. This course program provides participants with knowledge and skills of how dealing with difficult people in an organization.

BENEFITE

After completion the course the participants should be able to :

• Understand the meaning of organizational behavior
• Understand a social system, culture, role and status
• Understand how human needs affect their action
• Understand what leadership style is suitable to the situation
• Understand the benefit of employee participation

COURSE MATERIALS

• Introduction
• Dealing with People
• Social System
• Human Needs
• Motivating Employee
• Job Satisfaction
• Leadership in Difficult Situation
• Employee Participation
• Interpersonal Communication
• Dealing in Solid Team
• The effect of Technology to people
• Individual in Organization

WHO SHOULD ATTEND?

Manager, Superintendent, Group Leader, Supervisor and Professional Staff of any department. 

INSTRUCTOR

Irfan Riza, SE, MSi, MA & Team / Rini Juni Astuti, SE, M.Si & Team