ADVANCED SUPERVISORY SKILLS

BENEFIT

By the end of the program, participants will be able to:

v  Define supervisory roles and related competencies.

v  Apply setting goals and planning in order to obtain commitment of others

v  Organize their time and use delegation as a tool to empower others.

v  Energize and inspire their team for a better performance.

v  Use coaching techniques to manage performance of others.

v  Identify training needs in order to develop others.

DESCRIPTION SUBJECTS

1.  The Role of the Supervisor

v  A New Look at Supervisory Tasks

v  How Organizations and Roles Have Changed

v  New Supervisory Roles

v  Characteristics of an Effective Supervisor

v  Competencies of the 21st Century Supervisor

2.  Goal Setting for Peak Performance

v  Personal Goal Setting

v  The Goal Planning Process

v  Setting Goals for Others

v  Strategies for Effective Goal Setting

v  Obtaining Goal Commitment

3.  Organizing and Delegating Effectively

v  Organizing Your Time

v  Organizing Work of Others

v  Art of Effective Delegation

v  Four "Rights" of Delegation

v  Empowering People Through Delegation

4.  Leading for Results

v  Are You a Leader: Self Assessment

v  Modifying Your Leadership Style

v  Applying Team Leadership Model

v  Energizing Your Team

v  Inspiring Others to Better Performance

5.  Coaching for Success

v  The Supervisor as a Coach

v  Coaching to Improve Performance

v  Habits of Successful Coaches

v  Counseling to Resolve Personal Problems

v  Managing Performance of Others

6.  Developing and Stretching Your People

v  Training versus Development

v  Distinguishing between Training and Non Training Needs

v  Recognizing Training Needs

v  Translating Needs into Objectives

v  Techniques in Developing Others

PARTICIPANT

Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion.